1.1 Agreement to Terms:

• These Terms of Service (“Terms”) govern the use of Terapido’s platform for accessing online therapy services. By booking or using our services, you agree to comply with these Terms.

1.2 Updates to Terms:

• Terapido reserves the right to update or amend these Terms at any time. Minor changes may be made without direct communication.
• Significant changes will be communicated to you via email or notifications on our platform.

2.1 Client Cancellations:

• Appointments can be refunded or rescheduled free of charge if done at least 24 hours in advance.
• Cancellations made within 24 hours of the scheduled session will not be refunded.
• If a client fails to show up without prior notice, the full session fee will be charged.

2.2 Therapist Cancellations:

• If a therapist cancels or reschedules a session, clients will be notified immediately and offered the choice of a refund or rescheduling at no additional cost.

3.1 Client Lateness:

• If a client is late to a session, the therapist will wait for up to 15 minutes. After this time, the session will be considered a “no-show,” and the full session fee will be charged.
• Sessions that start late due to client delay will not be extended.

3.2 Therapist Lateness:

• If a therapist is more than 5 minutes late, the session will still last the full scheduled time or be rescheduled based on the client’s preference.

4.1 Refunds will only be issued in the following cases:

• The therapist cancels the session and rescheduling is not desired by the client.
• Cancelation is done by the client at least 24 hours in advance.
• Technical issues prevent the session from taking place, and the issue is determined to be on Terapido’s platform or on the Therapists side.